Last Revision: November 8, 2019
Maven Analytics, LLC ("Maven") is committed to protecting the privacy of individuals who visit our website, www.mavenanalytics.io (the "Site"), and individuals who are authorized users of the services offered by Maven via this Site ("Services"). The terms "we", "us" and "our" as used herein also refer to Maven.
Personally identifiable information ("Personal Information") is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
By using the Site (as clearly described on the Site) and the Services, in each case in accordance with the Terms of Service www.MavenAnalytics.io/terms, you consent to our collection and use of your Personal Information as described herein, and consistent with applicable data protection laws.
The Information that we collect about you is controlled by Maven Analytics, LLC, which is headquartered in the United States of America in Massachusetts.
This Site and the Services are not directed at children. If a person under 13 submits information through any part of this Site and the Services, and we learn the person submitting the information is under 13, we will attempt to delete this information as soon as possible. If you are aware of a user under the age of 13, please . contact us at: firstname.lastname@example.org.
PART I: INFORMATION COLLECTED
Depending on how you use our Site and Services, we may collect, use, share and secure different kinds of Information. The types of Personal Information we collect, with your consent, are detailed below.
WHAT INFORMATION DO WE COLLECT FROM THE SITE?
Information you choose to provide to us or input into various fields on the Site is collected (for example, you may provide us your email address if you would like to join our mailing list). Examples of the types of Personal Information we collect, should you choose to provide it, may include the following: name, address, email, phone number, geographic location and IP address. Our online contact form also contains a "message" field through which you may submit additional information should you so choose. The Personal Information that you provide directly to us through the Site will be apparent from the context in which you provide the data.
When you browse our Site, we receive Information that helps us learn about your browser and operating system. This may include such data as your IP address and domain name, the pages you visit on the Site, the date and time of your visit, the files you download, the URLs from the websites you visit before and after navigating to the Site, your software and hardware attributes (including device IDs), your general geographic location (e.g. your city, state, or metropolitan region) and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity.
Any other Information you consent to provide on our Site will also be stored. For example, if you join our email list, your name and email address will be stored, and if you register for an account on our Site, we will use the information you provided on our Site (including name and email) in order to contact you regarding the Services. Only if you use a credit card to pay for Services on our Site, and consent to providing your credit card information in order to process such transaction, a third party (Stripe) will collect payment information from you (see more information on this below, under the third party payment processor -- Stripe section).
WHAT INFORMATION DO WE COLLECT FROM THE SERVICES?
Information you choose to provide to us is collected. Examples of the types of Personal Information we collect, should you choose to provide it, may include the following: name, email, geographic location (country and zip code) and IP address. The Personal Information that you provide directly to us through the Services will be apparent from the context in which you provide the data.
We may transfer Personal Information inputted into our Service only to companies that help us provide the Services. Such transfers are addressed below.
PART II: WHAT DO WE DO WITH YOUR INFORMATION?
We use Information we collect to help our Services create a better experience for you. Collecting Information about how you use Services helps us provide you with better service, including understanding which features are the most interesting to you, so that we are able to improve them.
We use your Information to manage your account, to respond to your questions or requests concerning the Site or the Services offered by Maven, to provide you Services you have ordered, to communicate with you about Services you've purchased, to offer you additional Services, to bill you, to fulfill our obligations under the Terms of Service, to fulfill your request for our Services or otherwise complete a transaction that you initiate, to send you information about our Services, to improve your user experience and the quality of our products and services. We also use the Information to the extent necessary to enforce our Site and Services Terms of Service and to prevent imminent harm to persons or property and to comply with legal and/or regulatory requirements. Certain Information may be used for anti-fraud and anti-theft purposes. We will use your Information to send out important notices, confirmations, and similar operational communications.
We use the non-personal Information that we collect for such purposes as: counting and recognizing visitors to the Site; analyzing how visitors use the Site and various Site features; improving the Site and enhancing users' experiences with the Site and Services; creating new products and Services or improving our existing Services; enabling additional website analytics and research concerning the Site; and managing our business, and to comply with legal and/or regulatory requirements. Maven may link non-personal information gathered using cookies and web beacons with Personal Information, but in such event, Maven will treat the combined information as Personal Information.
We may send you emails about our Services and other updates, promotions and Maven advertisements, and other topics that are likely of interest to you (including newsletters and other communications) if you consent to the provision of this type of material by registering on our Site or signing up for our mailing list. Although we hope you will fund our promotional emails of interest, you may opt-out of receiving them either by sending an email to email@example.com with "optout" in the subject line, or by using the "opt out" link at the bottom of any promotional email you receive. Promotional emails will also contain instructions for opting out of this type of communication in the future. Please see Part III for more information about opting out.
From time to time, Maven may also share anonymized and aggregated information about the Site and Services, such as by publishing a report on trends in the usage of the Site and/or Services.
HOW LONG DO WE KEEP YOUR INFORMATION?
How long we keep Information depends on the type of Information.
If you are a customer, Information we collect regarding your use of the Services is collected and stored for as long as you continue to use the Services.
If you have consented to receiving marketing communications (emails, etc.) from us, we will retain your Personal Information for a reasonable period of time from the date you last provided consent, unless you request that we remove it (see Consent and Data Correction).
If we receive Information derived from cookies or other tracking technologies, we will retain that Information for a reasonable period of time from the date it was collected. At the conclusion of our use of the data, we will either delete or anonymize your Information or, if that is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
To protect your Personal Information, we take reasonable precautions and follow industry standard practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Unfortunately, even with these measures, we cannot guarantee the security of Personal Information. By using our Site and Services, you acknowledge and agree that we make no such guarantee.
PART III: CONSENT, DATA CORRECTION AND REMOVAL
Maven acknowledges that individuals have the right to access the Personal Information that we maintain about them.
How do you get my consent?
How do I modify Information or withdraw my consent if I am a customer of the Service?
You may modify, review, correct, or delete what Information is collected and who it is shared with by modifying your settings within the Services. You may also stop using the Services (in accordance with the terms of your agreement with Maven). If you would like Maven to delete your account, please contact Maven using the contact information below.
How do I modify Information or withdraw my consent for Personal Information collected via the Site?
You may ask to be removed from our email list by emailing us here firstname.lastname@example.org.
What if I have questions about consent or your use of my Information?
If you have questions at any time regarding the continued collection, use, storage or disclosure of your Information, or if you would like to correct, amend, or delete inaccurate data, you may contact us at email@example.com or mailing us at the address below, and we will respond within a reasonable timeframe.
Maven Analytics, LLC 501 Boylston St., Floor 10 Boston MA 02116 ATTN: Privacy Compliance
Where the processing of your Personal Information is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of your Personal Data on grounds relating to your particular situation.
PART IV: HOW DO WE SHARE PERSONAL AND NON-PERSONAL INFORMATION WITH THIRD PARTIES?
We share Information with other parties for a variety of purposes, as described below.
THIRD PARTY SERVICE PROVIDERS
We use third party service providers to help us manage and improve the Site and our Services. We may share Information with our contracted service providers so that these service providers can provide services on our behalf. These service providers are authorized to use Information only as necessary to provide the requestedservices to us. The services provided to us by third parties are more fully described below, including the country where the services are provided. We do not sell any Information to third parties.
Learning Management System for hosting online courses (USA)
Processing payments (USA)
Automate the sending of email communications and digital badges (USA)
Email service provider (USA)
Website analytics platform (USA)
Manage website marketing tags (USA)
Track platform engagement (USA)
Provide digital badges (USA)
Web and database hosting (USA)
Assessments and quiz tool (USA)
Website chat support tool (USA)
You may request information about service providers at any time. If you would like Maven to stop providing your Personal Information to any service provider, please contact us at firstname.lastname@example.org.
THIRD PARTY PAYMENT PROCESSOR -- STRIPE
We use a third party payment processor to process credit card payments made to us. In connection with the processing of such payments, we do not retain any Personal Information or financial information such as credit card numbers. Rather, all such information is provided to our third party processor.
LEGAL PURPOSES We may be legally required to disclose your Information if we believe it is reasonably necessary, in our sole discretion, in order to (i) comply with legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirements of any governmental authority, (ii) potentially mitigate our liability in an actual or potential lawsuit, (iii) establish, protect or exercise our legal rights or protect or defend our property, (iv) protect the legal rights or property of others, (v) protect the safety of our customers, users, employees or others, (vi) facilitate the financing, securitization, insuring, sale assignment, bankruptcy, or other disposal of all or part of our business assets.
With your consent, mobile applications may provide us with information related to your use of the mobile application services, information regarding your computer systems, and information regarding your interaction with mobile applications, which we may use to provide and improve the mobile application Services.
PART V: COOKIES AND WEB BEACONS
The Site or the emails you receive from Maven may use an application known as a "web beacon" (also known as a "clear gif" or "web bug"). A web beacon is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include personal information. For example, it allows an email sender to determine whether a user has opened a particular email.
If you would like more information about what cookies and web beacons we use and how they are used, please contact us at: email@example.com.
PART VI: SPECIAL NOTICE TO INTERNATIONAL VISITORS AND CUSTOMERS
By using the Site or providing any Information to us, you expressly consent to such transfer and processing.
For more details regarding how we collect, use, and disclose personal information from European Economic
Area (EEA) visitors and the additional rights are available to EEA visitors in respect of this personal information, see below:
Maven Analytics, LLC Maven Analytics, LLC 501 Boylston St., Floor 10 Boston MA 02116 ATTN: Privacy Compliance firstname.lastname@example.org
INFORMATION ABOUT HOW AND WHEN WE PROCESS YOUR PERSONAL INFORMATION
We process your Personal Information with your consent when you register on our Site; and when you agree to receive online direct marketing from us (via email by signing up on our Site or through the Services).
We process your Personal Information as required by applicable law. Applicable law may require us to process your information: for tax purposes, to prevent/detect fraud, and in disclosures to law enforcement and other regulatory or government agencies as required by law.
We also process your Personal Information when it is in our legitimate interest to do so, and the legitimate interest is not overridden by your data protection rights. Here are some examples of our legitimate business interests:
Developing and maintaining relationships with our customers and partners;
Understanding how our customers use our Services and the Site;
Improving our Services
Understanding and responding to customer feedback;
Researching and analyzing the Services our customers want; and
Securing our business and services.
If you have any questions regarding the legitimate interests, you can contact us at email@example.com.
When we ask you to supply us with Personal Information you will see whether the information we are asking for: (i) must be supplied so that we can provide Services under your agreement with us (if you are a customer), (ii) must be supplied because it is required by law; or (iii) is optional, and if optional, what happens if you do not provide the information (for example, if you do not provide your email address, you will not be added to our email list).
Where applicable law requires us to ensure that an international data transfer is governed by a data transfer mechanism, we use the following mechanisms: EU Standard Contractual Clauses with a data recipient outside the EEA (as permitted under GDPR), or we will ask for your consent.
YOUR RIGHTS AND CONTACT INFORMATION
You have the right to:
Ask us for a copy of your Personal Information (see section titled use of the service by our customers)
Correct Personal Information, erase Personal Information or to transfer it to other organizations (when technically feasible) at your request (see section titled use of the service by our customers).
Object to some processing and, where we have asked for your consent to process your personal information, to withdraw this consent.
Object to some processing where we have a legitimate interest in processing (as explained in the Special Notice to EU Customers and Visitors section)
To restrict processing in certain circumstances (for example, where we can demonstrate that we have a legal requirement to process your Personal Information, it is possible that we may continue to do so).
We may ask you to verify your identity and to provide other details to help us to respond to your request.
You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en
PART VII: MODIFICATIONS AND CONTACT US
If you would like to: access, correct, amend or delete any Personal Information we have about you, register a complaint, or simply want more information contact our team at firstname.lastname@example.org or by mail at:
Maven Analytics, LLC 501 Boylston St., Floor 10 Boston MA 02116 ATTN: Privacy Compliance
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